Essential Care Support
Providing Care and Support in Your Own Home
About Essential Care Support
In 2011, the company was started as an addition to Long Lea Residential Home and until April 2017 it remained as part of that organisation and steadily grew in size and reputation. At the start of 2017, the owners decided they wanted to move away from the Home Care Sector and offered the business to the consultant who had actually set the Home Care business up for them at the start.
The current owner has over 30 years experience at managing business and staff and over 25 years experience of quality management to internationally recognised standards. For the past 15 years, he has specialised in Social Care Management and held high level positions within National Care Groups as well as working as an industry consultant within elderly Residential, Nursing and Home Care sectors with several years hands on experience in specialist areas of dementia care and learning disability.
The company is focused on delivering a quality service to our Clients along with giving the best support and training for our Staff Team.
The local office at Bulkington in Warwickshire, is staffed by a dedicated team, with a combined experience in Social Care of over 60 years. Our Coordinator, Admin and Seniors have all worked in the industry for many years and all have worked as Care Staff so they can offer expert advice and guidance to both Clients and Staff.
As part of our quality focus and drive for continual improvement of our services, we conduct regular quality assurance visits to the homes of our Clients to ensure that clients and their families are fully content with every aspect of the service and that our staff are providing the service how it was agreed. Alongside this we also conduct regular 'Care Profile' updates to accommodate our Clients changing needs and ensure they get the most from our visits.
We also apply the 'MUM TEST' to all our services......
What does this Mean..?
It means, we want to help you remain independent as possible in your own home so we treat all our Clients with Dignity and Respect in the same way we treat our own family and "if it is not good enough for our family then it's not good for enough for you".
We also Listen and give you Choice - This way, we understand what you find important to you and ensure all our services are tailored to your exacting requirements.
We carefully select our Care & Support Staff for their skills, experience and empathy
The most important aspects of our service is the provision of Staff who are professional, caring and understanding. These qualities allow them to provide a high quality professional service to all our Clients.
Our recruitment process is rigorous and all staff are screened and scrutinised to ensure their suitability for the role the are applying for.
We look to see if they have the capability, character and qualities to become an Essential Care Support Carer. A large number of our Care Staff already have excellent hands-on experience in caring for an older family member or older friends.
Once selected, they undergo thorough in-depth pre-employment checks; these include a face-to-face interview, provision of references, which are carefully verified and a criminal background check via the Disclosure and Barring Service (DBS). Only once they have satisfied these requirements will the be out forward to undertake our thorough training and only on successful completion of this, will they they start their comprehensive 'Shadow' training, before they work alone.
Matching our Staff to our Clients and their individual needs is paramount to the ensure the quality or or services.
We understand that sharing information about your personal likes and dislikes and sometimes your most intermit details is not going to be easy but at Essential Care Support, we take the time to get to know all our clients and their family on a personal basis so that we can introduce the right Carer before our service commences.
About Our Care and Support Staff